A dispatcher becomes an extension of your business. Choosing well starts with understanding exactly what they will — and won't — do for you.
Ask how loads are approved
A reputable dispatcher presents loads for your approval. You should never be forced into freight you don't want.
Understand the fee
Know whether the percentage applies to gross linehaul, fuel surcharge or accessorials. Get it in writing.
Watch for guarantees
No dispatcher controls the freight market. Be cautious of anyone guaranteeing weekly income or rates per mile.